Covid Reopening Holiday Homes

COVID lifespan and management explained to support the reopening of holiday homes in Wales

These additional precautions will be implemented from post Covid reopening of holiday homes and will continue for a minimum of 6 months. During this period NetLet UK will be closely adhering to the guidelines and advise set out from the Government until a time it is deemed fit for business to return to normal.

NetLet UK would like to inform and educate individuals on why these additional precautions are going to be implemented followed by a strategy to guarantee properties remain occupied, profitable and a safe environment for guests and visiting friends and family.

Firstly, it is essential that a clear understanding of how COVID 19 behaves in certain environments, is key to ensuring and cross-contamination is reduced and managed to the highest standards. This next section will outline the methods and strategies required to disinfect and sanitise COVID-19 within your property.

COVID Cleaning in Holiday Homes

Cleaning a holiday home is no small task, even when we are not re-opening holiday homes post a COVID pandemic. A Housekeeper is expected to take a property that is in disarray from departing guests and completely reset it—eradicating the microbes that have been left behind in the property and creating a like-new experience for arriving guests. Holiday home professionals understand that cleaning a property effectively requires specific training, appropriate supplies, and a systematic process.

In light of the COVID-19 pandemic, Net Let UK are recommending that existing cleaning programs be augmented to include even more rigorous sanitisation and disinfection protocols.

All holiday home staff/housekeepers/technicians or other employees should complete training regarding proper and safe cleaning techniques and property security. Teams need to understand how to safely use chemical products (such as germicides used to clean bathrooms) and dispose of refuse, cleaning supplies, and biohazards appropriately.

COVID-19; Disinfection and Sanitisation Explained

Small viral particles can hang in the air for many hours. The currently information available WHO suggests that respiratory droplets can last up to 3 hours in the air. Respiratory droplets are heavier than smaller aerosol particles, which can linger in the air for a longer time. To date, the scientific research is still unclear as to how long smaller COVID-19 particles may stay suspended in air, and what possible infection rates may stem from aerosols. A study published in The New England Journal of Medicine found that the COVID-19 virus can survive up to three days on hard metal surfaces and plastic and up to 24 hours on cardboard. During that window of the time, the virus does begin to weaken. In light of these findings, it is recommended that waiting for the majority of airborne droplets to settle (at least 3 hours) is the safest course of action. A timeframe of up to 24 hours between the last exit from a property and next entry is reasonable, if the business needs can accommodate longer wait times.

  • Cleaning is defined as “the removal of germs, dirt, and impurities from surfaces. It does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.”
  • Disinfection is a separate step that should come after if surfaces are dirty, they should be cleaned prior to disinfection.
  • Disinfection vs. sanitisation: These two activities are not the same. Sanitising refers to reducing the number of germs to a safe level by cleaning. Disinfecting refers to killing nearly 100% of germs on surfaces or objects. It is important to note that when a surface has been disinfected, if there are virus particles in the air, those particles may settle on the newly cleaned surface. This means that the surface is now in a sanitised state, not a disinfected state. This concept holds true, regardless of whether we are talking about the COVID-19 virus or other viruses, bacteria, dust, or other particles. For this reason, it is recommended to be cautious with advertising that property is truly “100% disinfected” and suggests language instead that says that the use of disinfecting products and/or that properties have been through a disinfection process.

COVID 19; Personal Protective Equipment (PPE)

It has been strongly emphasises the importance of ensuring the appropriate use of all personal protective equipment (PPE), including masks, disposable gloves, and, in some cases, splash goggles for any entry into a property, even after the 24-hour waiting period. Splash goggles to cover the eyes and a mask that covers the nose and mouth and creates a good seal against the face should be required for any entry to a property within the 3-hour timeframe for respiratory droplet settling.

Properly dispose of gloves and use hand sanitiser when finished and BEFORE entering your property

COVID-19; Hand washing and Hygiene

Hand hygiene, either with soap and water or with alcohol-based hand rub, is one of the best ways to avoid getting sick and spreading infections to others. Indeed, hand hygiene is an easy, inexpensive, and effective mean to prevent the spread of germs and keep everyone healthy. Please, follow carefully the steps shown in this training video to know how to hand wash with soap and water, and watch our other video on hand rubbing : https://youtu.be/ZnSjFr6J9HI

All staff should continue proper hand washing protocols throughout the day and should avoid touching eyes, nose, or mouth with unwashed hands. A hand washing guide can be found at: https://www.youtube.com/watch?v=3PmVJQUCm4E 

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COVID Holiday Home Management – NetLet UK

COVID Holiday Home Management

The following policy has been designed based on in-depth research and guidelines, to provide our guests and holiday homeowners with peace of mind that all aspects COVID Holiday Home Management. Cross contamination has been considered and the following will be implemented in preparation for the re-opening of our holiday homes.

NetLet UK will be taking the following steps to minimise the level of risk to their staff guests and yourselves while in your property. This section has been broken into the key areas we feel need to be addressed, mapped and managed very closely.

Proper use of PPE

NetLet UK have distributed the correct level of PPE to all staff members to reduce the potential risk of exposure to COVID-19.

All NetLet UK staff have undergone training in mask and glove usage. Under this policy all disposable gloves will be changed between each property and after certain in-property tasks.

  • On entry to any property the staff will wash their hands or use hand sanitiser before gloving and after the removal of the disposable gloves.
  • All staff have been instructed to wear a disposable mask while in the property and to monitor the condition of the mask they are wearing. If at any point the masks start to absorb any liquid or become damp, they will be removed immediately and replace with a new one.
  • As staff members are still operating under strict social distancing guidelines whilst on-site, NetLet UK have not deemed that the use of shields or protective eye wear is essential and this will remain as a personal preference to all members of staff.

Products, Cleaning Agents, and Equipment

NetLet UK has always used a high-quality range of sanitisation and disinfecting products as standard protocol when operating in your holiday homes.

Following the two-phase cleaning procedure outlined above, NetLet UK staff will be using the following items clean your holiday home.

Sanitise

  • Clean Fast – Antibacterial Spray for all bathrooms
  • Lift RFU – Degreaser for kitchen areas to remove all residual grease/fat
  • Spray and Wipe – Multi-purpose for all surface areas

Disinfect

  • Safe Zone – Viral disinfectant: Broad spectrum activity against viruses, bacteria, fungi & spores. It kills Norovirus, Influenza, MRSA & C. diff. Passes EN 14476 & EN 1276
  • Fogging canisters – refer below for more information

With the recent Pandemic, we have introduced an additional phase to the cleaning/changeover process. This is a final additional disinfecting stage to ensure the sterilisation of potentially harmful viral, bacterial, fungal, or microbial particles in the atmosphere. As highlighted above, even with thorough surface cleaning some particle elements especially larger particles, can remain airborne for longer periods of time. This phase, called fogging, will release a canister into the environment and clear all residual pathogens.

Each property has its own designated cleaning equipment and supplies. Most of the equipment required remains in the holiday home permanently such as vacuum, mop and brooms. These will be disinfected after every use and vacuum changes/emptied per clean.  This includes the vacuum filter that is designed to capture smaller particles, dust and debris.

Per property as a standard procedure single use reusable items such as microfibre, dusting and buffing cloths are sterilised between every use. In addition to standard protocol we are introducing dissolvable laundry bags in which each cloth will be placed after use and not directly touched until they have undergone our sterilisation program in our in-house laundry.

Cleaning and Inspections

NetLet UK train all their Housekeepers to the highest levels in respect of cleanliness and presentation of your property. As standard, all properties are check by one of our Head Housekeepers to ensure that expectations are met and maintained. This policy has not changed; however, our Head Housekeepers will be on hand to ensure that all disinfecting and sanitisation has been carried out correctly.

Due to the extra level of cleaning and inspection required, cleaning time of each property will naturally increase. Research suggest that COVID 19 particles can take up to 3 hours to fully settle to the ground and suggest that the safes course of action would be to leave window of 24 hours between guest if possible.

This is not always going to be a practicable so for those properties that have a same day turn around (change over) the following will apply.

  • Housekeepers will follow PPE best practices to ensure the risk of any possible contamination is reduced.
  • In larger properties where more than one Housekeeper is required, strict social distancing procedures will apply, remaining a least 6’ apart at all times whilst wearing gloves and masks.
  • Departing guest will be asked, where possible, to leave extractor fans on and windows open.

Soft Surfaces and Upholstery

Current research on how long COVID 19 can live on fabrics and soft furnishings is limited. Most soft furnishings like sofas can only be sanitised and not disinfected.

NetLet UK recommend that fogging is carried out after each departing guest. The agents in the fogging systems will settle on all soft furnishings and fabric, along with all other surfaces, without causing any damage. The agents within the fogging systems is active for 7 days which we believe is paramount to post-Covid Holiday Home Management.

Linen and Bedding

There are multiple ways that dirty linen can be removed from the property and placed in a vehicle. NetLet UK Housekeepers have been trained to carry out the following steps to ensure the safe removal of dirty linen to reduce the risk of cross contamination:

  • Linens and bedding will not be shaken, so as not to disperse viral particulates into the air.
  • Dirty linens will be placed into a dissolvable laundry bag. The dissolvable bag will then be tied closed and placed inside a regular linen bag. Once at the laundry, the dissolvable bag will be removed and placed directly in the washing machine.
  • All linen will be washed at a high temperature on our own HACCAP accredited laundry and will be disinfected.
  • All regular laundry bags will also be washed to disinfect and to safeguard against cross contamination.

Refuse Removal

NetLet UK are licensed for the removal and disposal of refuse from your property. Whilst removing refuse our Housekeepers will.

  • Wear gloves and masks always.
  • Be aware of the risks that sharp or jagged pieces of rubbish may be in the bag which could cause injury.
  • Will never use their hands to push “compact” refuse into bins
  • Disinfectant will be used on all bins, including the lid before the liner or bag is replaced.

Maintenance

During this pandemic, maintenance issue that may arise while a guest is in your property. NetLet UK will ensure that any issues raised by the guest will be dealt with effectively and promptly, however we also must ensure the safety of our staff, third party contractors and the guests.

Once an issue has been raised, it may not always be possible to address it within the standard timeframe that is NetLet UK policy. To ensure that this does not affect the guest the following will apply.

  • Guest will be made aware that some smaller request will be dealt with one they have departed, for example a blown light bulb.
  • We will only dispatch third-party contractor if the issue is something that needs to be handled immediately, while the guest is still in residence. Non-essential visits will be severely limited or restricted.
  • If a third-party contractor must attend your property, the guest will be asked to ensure that they leave the property whilst the contractor is on site and will be discourage from re-entry until the contractor has left.
  • All NetLet UK third party contractors will wear gloves and masks while in the property.

Owner and Guest Policies

As part of our COVID Holiday Home Management and the stringent cleaning protocols, NetLet UK does not recommend that owners or guests be allowed to clean with no follow-up work from one of our Head Housekeepers.

  • If an owner or guest offers to clean NetLet UK will implement a “Professional Disinfection Cleaning” that does a once-over with disinfecting products.
  • Net Let UK recommends that all extra throw blankets, decorative pillows, or other soft objects should be boxed or bagged up and put away until further notice
  • Net Let UK recommend that additional pillow protectors, pillows and mattress protectors should be purchased so they can be easily changed and laundered.

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COVID-19 Update Pembrokeshire – NetLet UK

COVID-19 Update Pembrokeshire – NetLet UK

It is still… Read More

NetLet UK – Return to work clean

Simple steps for returning to work cleaning

No office or workspace will ever be germ free, employees are coming and going and visitors are arriving so to keep your office germ free would be in itself a full-time job

In preparation for when the Welsh Government start to ease restriction now is the time to start thinking about the cleaning and disinfecting offices and workspaces to minimise the risk to your staff and visitors.

Bathrooms & Kitchens

An in depth clean should be carried out before allowing staff to return to work. Using antiviral spray, concentrate on the following areas.

Kitchen

  • Door handles and push plates
  • Sinks and taps
  • Bin’s – inside and out.
  • Wall tiles
  • Cupboards – remove all cups and plates and wash in hot soapy water, or better still put through a cycle of the dishwasher if you have one.
  • Clean the fridge, microwave, kettle, toaster, oven and coffee maker
  • Wipe down tables and chairs

Bathroom

  • Door handles, push plates and door locks
  • Sinks and taps
  • Soap and toilet roll dispensers
  • Bin’s – inside and out.
  • Surface of toilet and urinals – don’t forget the flush handle!
  • Wall tiles

Make sure you have a good stock of anti-bacterial hand-wash and if using towels make sure they are changed regularly, better still, use paper towels.

Make sure that towels and tea towels are changed daily

High traffic areas

High touch areas should also be considered. Again, using antiviral spray the following should be wiped after every use, or at regular intervals.

  • Door handles, push plates and rails
  • Light switches
  • Telephone
  • Keypads and keyboards

Set up a cleaning schedule and stick to it. This will ensure that nothing is missed and that employees can return to work knowing that it is a clean environment to be working in.

If you are unable to conduct a return to work deep clean before the above maintenance is carried out get in touch with NetLet Housekeeping and we can provide a quote or on-site evaluation to get you ready to return to work.

In addition too deep cleans it may be a consideration to ‘fog’ the atmosphere before returning to work. This will disinfect the atmosphere and all exposed surfaces. The antiviral properties within the fogging system will be active for 7 days post fog and can thereafter be manually maintained.

For more information please email info@netletuk.co.uk or call our office on 01646699264

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